Recovering tokens sent to the ethereum network

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1

Hello, I need help from MODE’s technical team to try to recover my tokens sent to the Ethereum network.
I had tokens in my wallet and I mistakenly sent the tokens through the Ethereum network to an address in my wallet on the Bitmart exchange of the MODE network.
When I check the address through etherscan, the tokens are there on the blockchain, but they never reached their destination because the exchange only accepts the MODE network for receiving.
I would like to know if the MODE protocol has any function for recovering tokens, refunding or reversing the operation? If so, would it be possible for you to help me?

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2

Please reach out in the Mode Discord for Support related topics-

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4

This forum is full of crooks!!

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Please by wary of spammers!

The Discord is the best place to ask for support-

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I have already asked for help on Discord, but the environment there is also infested with criminals.
Neither here on this forum nor on Discord, no one from the MODE team has shown up to help me with the issue.

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7

I am sorry that you are having issues with a transaction. From your description it sounds like you may have to contact Bitmart to see if they can retrieve your tokens? (often times exchanges you smart contract addresses but I am unsure of your particular situation)

The engineering team at Mode unfortunately cannot revert transactions as Mode is part of the Optimism Superchain which maintains decentralized guidelines.

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I have already contacted Bitmart support and they told me that they cannot help me because the process to access the tokens is complex.
In my understanding, all Bitmart would have to do was implement the Ethereum network for the MODE tokens and my funds would be accessed normally, as we do in multichain wallets.
I don’t understand why no exchange has implemented the Ethereum network for the MODE token, when on the MODE website the token is available for the Ethereum network!
If at least the Mode engineering team could collaborate in providing the necessary help so that the Bitmart team can implement the Ethereum network for the MODE tokens, that would be enough to help me solve my problem and recover my tokens.

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9

The Bitmart team has the resources they need to accept ERC20s from Ethereum, so I don’t believe they would need Mode’s engineers.

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However, I think the Bitmart team will have to access your tokens in their smart contract and then send them back to you on the Mode network. They are correct that it would be complicated for them, but perhaps keep elevating the issue with them.